FAQs
Got questions? We’ve got all the answers! From collection to cleaning and delivery right to your doorstep, we handle it all with expertise.
Common FAQs
Billing
Payment Methods
Shipping
Services
Pricing
Common FAQs
How does your laundry and dry cleaning service work in London?
It is straightforward. Book your collection online, pick a time that works for you, and we
will come to your door to collect your laundry. We clean everything professionally and return it to you, most often within 24 hours.
What laundry and dry cleaning services do you offer in London?
We offer wash and fold, dry cleaning, ironing, and specialist garment care. This covers
everything from everyday clothing and bedding to suits, dresses, and delicate fabrics.
How much does laundry and dry cleaning cost in London?
Pricing is based on individual items and is fully transparent. You can view the complete
price list on our website before placing a booking. There are no hidden charges.
Do you offer free laundry collection and delivery in London?
Yes, both collection and delivery are completely free across London. You will never be
charged extra for either.
Is there a minimum order for your laundry service in London?
Yes, the minimum order value is £20. This applies to all orders placed in London
How fast is your laundry delivery service in London?
Most orders are returned within 24 to 48 hours. If you need your items back faster, express options are available during checkout.
Can I use your laundry service in London if I'm not at home?
Yes. You can leave your bag with a neighbour, a building concierge, or in a safe spot
outside. Just add a note when you book and our driver will collect from there.
Do you offer discounts on laundry services in London?
Yes, we run regular promotions and have a referral programme where you earn credit for every friend you bring in. Check your email or our website for the latest offers.
Billing
How will I be charged for my order?
You are charged after your laundry has been collected and itemised. You will receive a clear breakdown before your card is billed.
When is payment taken?
Payment is taken after collection, once your order has been confirmed and itemised. You will get a notification before anything is charged.
Will I receive an invoice for my order?
Yes. A digital invoice is sent to your email after every completed order. You can also view your billing history through your account dashboard.
Can I get a refund if I am not satisfied?
If something is not right, contact us within 24 hours of delivery. We will review your order and arrange a resolution, which may include a re-clean or a refund where appropriate.
Are there any hidden fees or charges?
No. The price you see on our pricing page is what you pay. Collection and delivery are free and there are no added surcharges.
What currency do you charge in?
All orders are charged in GBP (British Pounds).
Can I get a receipt for my order?
Yes. A receipt is automatically sent to your registered email address after every order is
completed.
Can I dispute a charge on my order?
Yes. If you believe a charge is incorrect, contact our support team with your order number and we will look into it straight away.
Payment Methods
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Apple Pay and Google Pay are also supported.
Can I pay with cash?
No, we only accept online payments at this time. This keeps the process smooth and fully trackable for both you and us.
Is my payment information stored securely?
Yes. All payment data is encrypted and handled through a PCI-compliant payment provider. We do not store your card details on our systems.
Do you offer any buy now, pay later options?
We do not currently offer buy now, pay later. All orders are charged after collection and
itemisation.
Shipping
What areas in London do you collect from and deliver to?
We cover all major parts of London, including Central, North, South, East, and West London. Enter your postcode on the booking page to confirm availability in your area.
How do I book a collection in London?
Head to our booking page, enter your postcode, choose a time slot, and confirm your order. The whole process takes under two minutes.
Can I choose my delivery time slot?
Yes. When booking, you can select a delivery window that works for you. We offer flexible morning, afternoon, and evening slots across London.
What happens if I miss my collection or delivery?
If you miss a slot, contact us as soon as possible and we will reschedule at no extra charge. Please note that repeated missed slots may affect future bookings.
Services
Do you clean delicate or specialist garments?
Yes. We handle delicate fabrics, formal wear, wedding garments, and items that need
specialist care. If you are unsure about a specific piece, get in touch before booking.
Do you offer ironing and pressing services?
Yes. Ironing and pressing are available as a standalone service or as part of your laundry
order. All items are finished to a professional standard.
Can you clean household items like duvets and curtains?
Yes. We accept duvets, pillows, bed linen, towels, and curtains. Large item pricing is listed on our pricing page.
Do you offer a regular scheduled service?
Yes. You can set up a recurring collection on a weekly or fortnightly basis, which is a great option if you want your laundry handled consistently without rebooking each time.
Pricing
Where can I find your full price list?
The full price list is available on our pricing page. All prices are listed per item so you know exactly what to expect before you book.
Is there a minimum order value?
Yes. The minimum order value is £20 for all orders.
Do prices vary depending on the area?
No. Our pricing is consistent across all areas of UK. The same rates apply whether you are in Central London or the outer boroughs.